F.A.Q.
Here you will find answers to the most frequently asked questions about car rental.
01What documents are needed to rent?+
The driver of the rented vehicle must have:
- 26 years of age
- A valid type B driving licence, issued for at least 1 year
- Identity card
- Tax ID code
02Is it possible to rent under the age of 26?+
Yes, it is possible. All we need is that you have held your licence for at least 12 months and that you purchase the Full Kasco policy. We don't ask for any price increase — we like to trust young people.
03Do I need a driving licence to rent?+
Yes, you must hold a valid driving licence. Please check that it hasn't expired at the time of rental.
04What type of licence is required to rent?+
A type B licence, issued at least 12 months (1 year) ago and currently valid.
05Is a credit card necessary?+
No — if you purchase the Full Kasco policy, you can rent even without a credit card. We will only ask for a small deposit which we return at the end of the rental.
06Are rechargeable cards accepted?+
You can also pay for the rental with rechargeable/Postepay cards, but they are not accepted as a guarantee. If you have one of these cards, you can still rent by purchasing the Full Kasco policy and leaving a small deposit which we return at the end of the rental.
07Is it possible to use another person's credit card?+
The credit card must be in the name of the person who signs the contract and drives the car. You can add a second driver free of charge, remembering that the person responsible for the rental remains the holder of the contract and credit card.
08I arrive very late in the evening, or leave very early in the morning — how do I collect/return the car?+
No problem — even outside our hours, or if your flight is delayed, we will be waiting for you at the agreed time and beyond. Customer satisfaction and care are our company mission.
09Is it possible to add a second driver?+
Yes, with us the second driver is free, remembering that the person who signed the contract remains responsible for the car.
10If I cancel before 7 days, are there penalties?+
No — if the cancellation happens more than 7 days before the arrival date, the full amount paid is refunded with no penalty.
For cancellations up to 48 hours before arrival, 50% of the amount paid will be refunded, and a voucher valid for 1 year will be issued for the rest, to be used on a future rental.
For cancellations within 48 hours of the arrival time, a 50% penalty applies, and a voucher will be issued for the remaining part, to be used for future bookings.